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FREQUENTLY ASK QUESTIONS (FAQ)

What is Rizosmil?

Rizosmil is a botanical hair-care brand focused on scalp health, natural nourishment, and high-performance plant-based ingredients. Our products are created to support stronger roots, healthier strands, and long-term hair vitality.

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Where do you ship?

We currently ship within the United States.
International shipping may be added soon stay updated through our website and newsletter.

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How long does shipping take?

Orders usually take:

  • 1–3 business days to process

  • 3–7 business days for Standard delivery

  • Faster options are available at checkout

Shipping times may vary during holidays or product launches.

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How do I track my order?

Once your order ships, you’ll receive an email with:

  • Your tracking number

  • Carrier name

  • Link to track your package in real-time

If you do not receive tracking within 3 days, email us at rizosmilco@gmail.com

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Do you accept returns or exchanges?

Due to the nature of cosmetic products, all sales are final.
We do not accept returns for opened, used, or unwanted items.

However, we replace items that arrive:

  • Damaged

  • Defective

  • Incorrect
    Contact us within 48 hours of delivery with photos.

What if my order arrives damaged?

Email us at rizosmilco@gmail.com within 48 hours with clear photos of:

  • The damaged item

  • Packaging

  • Shipping box

We will send a replacement or store credit.

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What if my package says “Delivered” but I didn’t receive it?

Please:

  • Check all delivery areas

  • Ask neighbors or building managers

  • Confirm with the carrier

If still missing, contact us we will help guide you through the next steps.

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What if I entered the wrong shipping address?

Email us immediately.
If the order hasn’t shipped yet, we may still be able to update it.
Once shipped, we cannot change the address or refund mis-delivered packages.

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Are your products safe for all hair types?

Yes! Rizosmil products are designed to work for:

  • Curly

  • Coily

  • Wavy

  • Straight

  • Color-treated

  • Protective styles

Our formulas are botanical, gentle, and suitable for all hair textures.

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Is the Pre-Shampoo Botanical Treatment safe for sensitive scalps?

Yes. It is formulated with soothing oils and plant extracts.
If you have extremely sensitive skin, perform a patch test before full use.

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Do you test on animals?

Absolutely not.
Rizosmil is cruelty-free and committed to ethical, safe formulation practices.

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What payment methods do you accept?

We accept:

  • Visa, Mastercard, AMEX, Discover

  • PayPal

  • Apple Pay

  • Google Pay

  • Shopify Payments

All payments are processed in USD ($).

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Can I cancel my order?

Orders can only be cancelled within 2 hours of purchase.
After that, they enter processing and cannot be cancelled.

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How do I join your newsletter?

You can subscribe through:

  • The homepage pop-up

  • The footer newsletter box

  • Checkout opt-ins

Subscribers receive exclusive offers, product launches, and hair-care tips.

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How do I contact Rizosmil customer support?

We’re here to help!

Email: rizosmilco@gmail.com
Contact Page: https://www.rizosmil.com

We typically respond within 48 hours.

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