Thank you for choosing Rizosmil. We aim to provide fast, reliable, and transparent shipping for all customers. This Shipping Policy outlines available shipping methods, delivery timelines, costs, and order-handling details for purchases made through https://www.rizosmil.com/

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Shipping Locations

We currently ship within the United States.
International shipping may be added soon updates will be announced through our website and newsletter.

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Shipping Rates

Shipping rates are calculated at checkout based on:

• Your delivery address

• Package weight and size

• Selected shipping method

Exact shipping costs will be displayed before payment is completed.

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Estimated Shipping Rates (U.S. Orders)

• Standard Shipping (3–7 business days): Calculated at checkout

• Expedited Shipping (2–4 business days): Calculated at checkout

• Priority Shipping (1–3 business days): Calculated at checkout

Rates may vary during promotions, holidays, or due to carrier adjustments.

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Processing Times

All orders are processed within:

Processing Time:

1–3 business days

Orders placed on weekends or holidays begin processing on the next business day.

During high-volume periods (launches, holidays, restocks), processing may take an additional 1–2 business days.

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Delivery Timeframes

Delivery time begins after your order has been processed and shipped.

Estimated delivery windows:

• Standard: 3–7 business days

• Expedited: 2–4 business days

• Priority: 1–3 business days

Please note that delivery delays may occur due to:

• Weather conditions

• Carrier volume

• Incorrect shipping addresses

• Holiday peak seasons

Rizosmil is not responsible for delays caused by carriers.

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Order Tracking

Once your order ships, you will receive a shipping confirmation email with:

• Tracking number

• Carrier name

• Estimated delivery window

You can track your package at any time using the link provided.

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Shipping Address Accuracy

Please ensure your shipping address is complete and correct.

Rizosmil is not responsible for:

• Delays due to incorrect address entries

• Packages lost or delivered to the wrong address due to customer error

If you made a mistake, contact us immediately at rizosmilco@gmail.com
We will do our best to update it if the package has not shipped yet.

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Lost, Missing, or Stolen Packages

Once an order is marked “Delivered” by the carrier, Rizosmil is no longer responsible for the package.

If your package is missing:

1. Check your mailbox, front door, or delivery area

2. Confirm with neighbors or building management

3. Contact the carrier directly with your tracking number

4. If still unresolved, email us at rizosmilco@gmail.com and we will assist where possible

Please allow 7 business days after the marked delivery date for carriers to complete investigations.

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Damaged Packages

If your order arrives damaged:

• Take clear photos of the packaging and product

• Email us within 48 hours of delivery at hello@rizosmil.com

• Include your order number and photos

We will replace the item or issue a store credit depending on the situation.

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Pre-Orders & Made-to-Order Items

For pre-order items or products listed as made-to-order:

• Estimated ship dates will be listed on the product page

• All pre-order items ship once available

• If your order contains both in-stock and pre-order items, they may ship separately or once all items are ready

Specific instructions will appear at checkout.

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Shipping During Promotions & Holidays

During peak events (Black Friday, holidays, product launches), processing and delivery times may be slightly extended due to high demand. Rizosmil will always work to ship your order as quickly as possible.

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Questions or Assistance

If you need support with your order, please contact us:

Rizosmil Customer Care
Email: rizosmilco@gmail.com
www.rizosmil.com